Privacy Policy
Effective date: October 12, 2026 · Applies to the Chip Joker mobile game and the chipjoker.com website
This Privacy Policy explains what data the Chip Joker team ("we", "us") collects when you play Chip Joker (known as 筹码对决 in China) or visit chipjoker.com, why we collect it, and the choices and rights you have. We collect the minimum data needed to run the game, keep it fair, and comply with the law. We never sell your personal data.
1. Who we are
Chip Joker is developed and operated by the Chip Joker team. For any privacy question, request or complaint, contact us at support@chipjoker.com. We aim to respond within 15 business days.
2. Data we collect
| Category | Examples | Why |
|---|---|---|
| Account data | User ID, email address or third-party login identifier (Google / TapTap), nickname, avatar | Creating and signing into your account; cross-device progress |
| Gameplay data | Match action logs (every in-game decision, in order), match results, build/collection data, leaderboard entries, matchmaking information | Running matches, rankings, daily tournaments, and server-side replay-based anti-cheat validation |
| Device & technical data | Device model, OS version, language, IP address, device identifiers, crash logs, app version | Keeping the service working and secure, fraud/cheat prevention (including device fingerprinting of confirmed cheaters), fixing crashes |
| Advertising data | Advertising identifier (e.g. Google Advertising ID), ad interactions | Showing ads and frequency capping, handled by our ad providers (see §5) |
| Purchase data | Product ID, transaction token, purchase time | Delivering purchases and restoring them. Payments are processed entirely by Google Play Billing or TapTap Pay — we never receive your card or payment credentials |
| Support data | Content of support tickets, appeals and reports you send us | Handling your request or appeal |
The chipjoker.com website itself sets no analytics or advertising cookies and loads no third-party trackers.
3. How we use data
- To provide the game: accounts, matchmaking, asynchronous rivals, leaderboards, daily tournaments, cloud save.
- To keep competition fair: replaying match action logs on our servers to detect and prove cheating, and enforcing our anti-cheat rules.
- To keep the service healthy: crash analysis, performance monitoring, security.
- To operate advertising and (in some regions) measure ad performance — ads are optional and reward-based in gameplay terms; ad revenue can never buy in-match power.
- To comply with law, including age-rating and minors-protection requirements where applicable.
Legal bases for users in the EU/EEA/UK: performance of a contract (running the game), legitimate interests (fraud prevention, service security,service improvement), and consent (personalized advertising where required).
4. Anti-cheat action logs
Because Chip Joker is a competitive game, every match is recorded as an ordered action log and replayed by our servers with the same deterministic engine to verify scores. These logs may be retained long-term (see §6) because they are the evidence that keeps rankings and appeals verifiable. Logs contain gameplay actions, not private communications.
5. Sharing and service providers
We share data only with the providers needed to run the game, each bound by contract to process it on our instructions:
- Cloud hosting: Tencent Cloud International (servers in the United States) and, for the China version, Tencent Cloud (China).
- Advertising: Google AdMob (global version); In China version: Pangolin (穿山甲/CSJ). These SDKs receive device and advertising identifiers to serve ads. Google's own policy: policies.google.com/technologies/ads.
- Login & payments: Google Play Games / Google Play Billing (global), TapTap SDK (China version) — they process your login and payment under their own privacy policies.
- Crash reporting: Sentry or Bugly (crash logs, app version, device model).
- Legal & safety: where required by law, court order, or to protect the rights, property or safety of our players.
We do not sell personal data and we do not share it for cross-context behavioral advertising without a legally valid opt-out mechanism where required.
6. Data retention
- Account data: kept while your account is active; deleted within 30 days after verified account deletion (except where law requires longer).
- Match action logs: retained long-term for competitive integrity, anti-cheat evidence and dispute/appeal review. This retention is based on our legitimate interest in keeping leaderboards trustworthy; it covers gameplay actions only.
- Crash logs: kept up to 180 days.
- Support tickets: kept up to 24 months.
7. Your rights
Depending on where you live, you may have some or all of the following rights:
- GDPR (EU/EEA/UK): access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. You may also lodge a complaint with your supervisory authority.
- CCPA/CPRA (California): know, delete, and opt out of "sale/share" of personal information — we do not sell or share personal information as defined by the CCPA; you may also request disclosure and correction, and you will not be discriminated against for exercising your rights.
- PIPL (China mainland, China version): rights to access, copy, correct, delete, and withdraw consent, plus explanation of our processing rules. The China version also complies with real-name and minors-protection requirements.
- Opt out of personalized ads: on Android: Settings → Google → Ads → Delete/Reset advertising ID (or opt out of ads personalization). This is under your control at the OS level and we honor it.
To exercise any right, email support@chipjoker.com. We will verify your identity (for example, by confirming account details) and respond within the statutory period.
8. Children
Chip Joker is not directed at children under 13 (or the higher age set by your local law), and we do not knowingly collect their personal data. In the China version, minors' protections follow Chinese regulations, including real-name verification and anti-addiction time and spending limits enforced server-side. If you believe a child has provided us personal data, contact us and we will delete it.
9. International data transfers
Our primary servers are located in the United States; the China version uses servers in mainland China. Where data is transferred across borders (for example from the EU to the US), we rely on appropriate safeguards such as the EU Standard Contractual Clauses. Regardless of location, this Policy applies to your data.
10. Security
We protect data in transit with TLS, follow least-privilege access practices on our servers, and run anti-cheat validation inside sandboxed environments. No system is perfectly secure; if a breach affecting your data occurs, we will notify you and regulators as required by law.
11. Changes to this policy
We may update this Policy as the game evolves. Material changes will be announced in-game and on this page with a new effective date. Continued use after the effective date means you accept the updated Policy.
12. Contact
Chip Joker Team — support@chipjoker.com